Return Policy

Defected/Incorrect item

We apologise if we had sent you a defective/incorrect item. Please email sales@soonsoon.com about it and we will get back to you as soon as we can. Please note that small washable stains, fixable loose threads, minor colour differences and creases are not considered defects.

 

Return Policy

Please note, we are unable to process refunds for any reason, we can only allow size exchanges at this time. Color / Different Item Exchange is NOT ALLOWED.

 

Size Exchange

We want you to be perfectly satisfied with your purchase. If you would like to exchange the size, please contact us by email at sales@soonsoon.com to request an exchange within (7) days of receiving the item.

Way of exchange:

(1) Self Exchange

Customers can come to our office to make exchange. This is the faster way to get the exchange item.

Address: 62 Ubi Road 1, #01-03 Oxley Bizhub 2, Singapore 408734.

Opening Hours: Mondays – Fridays 9am-6pm; Closed on Saturdays, Sundays and Public Holidays.

(2) Send back by mail

Otherwise, customers are required to send the original item back to us first (attached with return stamp) and as soon as we receive it then we will send the replacement item.

Please email sales@soonsoon.com  to know how much should customer pay for the stamp.

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